Shipping policy

SHIPPING INFORMATION

WE OFFER TWO ORDER TYPES:

PREMADE ITEMS
PRE-ORDER ITEMS

PREMADE ITEMS ARE IN STOCK AND READY TO SHIP.

PREMADE ORDERS ARE PROCESSED WITHIN 1–3 WORKING DAYS.

UK DELIVERY TYPICALLY TAKES 2–4 WORKING DAYS AFTER DISPATCH.

PRE-ORDER ITEMS (ONLY APPLICABLE WHEN STATED ON THE PRODUCT PAGE) ARE PRODUCED AFTER PURCHASE.

PRE-ORDER PRODUCTION TIMES MAY RANGE BETWEEN 3–5 WEEKS DEPENDING ON THE GARMENT.

ESTIMATED PRODUCTION AND SHIPPING TIMEFRAMES WILL BE CLEARLY STATED ON THE PRODUCT PAGE.

TRACKING INFORMATION WILL BE PROVIDED VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.

WE OFFER FREE UK SHIPPING ON ORDERS OVER £100.

ORDERS BELOW THIS AMOUNT WILL HAVE SHIPPING CALCULATED AT CHECKOUT.

ONCE AN ORDER HAS BEEN DISPATCHED, WE ARE NOT LIABLE FOR COURIER-RELATED DELAYS.

International shipping

INTERNATIONAL SHIPPING

WE CURRENTLY SHIP TO SELECT INTERNATIONAL DESTINATIONS.

AVAILABLE SHIPPING COUNTRIES CAN BE VIEWED AT CHECKOUT.

INTERNATIONAL SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION AND ORDER WEIGHT.

DELIVERY TIMEFRAMES VARY DEPENDING ON DESTINATION AND THE SHIPPING METHOD SELECTED.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, IMPORT TAXES, OR OTHER FEES IMPOSED BY THE DESTINATION COUNTRY.

THESE CHARGES ARE NOT INCLUDED IN THE PRODUCT OR SHIPPING PRICE AND ARE THE RESPONSIBILITY OF THE CUSTOMER.

WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS CLEARANCE OR LOCAL CARRIER SERVICES.

TRACKING INFORMATION WILL BE PROVIDED VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.

RETURNS & REFUNDS

WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY FOR STORE CREDIT.

ITEMS MUST BE RETURNED IN STRICTLY ORIGINAL CONDITION.

TO BE ELIGIBLE FOR A RETURN, ITEMS MUST BE:

UNWORN
UNWASHED
FREE FROM MARKS, SCENTS, OR DAMAGE
WITH ALL ORIGINAL TAGS AND PACKAGING INTACT

ANY ITEM THAT DOES NOT MEET THESE CONDITIONS WILL BE REFUSED AND RETURNED TO THE CUSTOMER.

TO REQUEST A RETURN, YOU MUST CONTACT:

RETURNS SENT WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 5–10 WORKING DAYS AFTER THE ITEM HAS BEEN RECEIVED AND INSPECTED.

LIMITED RELEASE, FINAL SALE, OR EXCLUSIVE DROP ITEMS MAY NOT BE ELIGIBLE FOR RETURN UNLESS FAULTY.

ORDERS OUTISDE OF THE UK ARE NOT ELIGIBLE FOR RETURNS

IF YOUR ORDER ARRIVES DAMAGED OR INCORRECT, YOU MUST CONTACT US WITHIN 48 HOURS OF DELIVERY AND PROVIDE CLEAR PHOTOGRAPHIC EVIDENCE.

WE RESERVE THE RIGHT TO REFUSE ANY RETURN THAT DOES NOT COMPLY WITH THE CONDITIONS ABOVE.

CONTACT

FOR ALL ENQUIRIES, RETURNS, OR SUPPORT REQUESTS, PLEASE CONTACT: